Sales reports are not accurate

Use Case: Store reaches out stating that sales or End Of Day reports being printed are not accurate/correct.  

Questions/steps that allow us  to isolate the issue. 

1. Is the store reaching out regarding Buyback Reports? 

IMPORTANT NOTE: Buyback Reports missing data should be escalated to the Course tracks Team Not the COREPOS |  Keyword: “BuyBack”

Step By Step Guide: 

1. Verify the store query is related to the “Sales Reports” | 
2. Confirm if this is for the current day or prior: (This should be included in the escalation DD-MM-YEAR ) 
3. Incorrect or Inaccurate amounts\data showing, please CC the store’s regional manager on the escalation. 
4. Escalate the ticket To the COREPOS Team. 

Please Note: For inaccurate or incorrect till amounts, the store should contact their RM for assistance, we do not handle these.