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Your email address

Subject

Store/University Name

Your Name

Phone Number

Priority

Request priority

Financial Impact / Security Risk

Check this box if this incident presents a large (over $2000) immediate financial impact or security risk. This check box is to be used for mission critical incidents only.

Choose the option that best describes your issue below

eBook Content

New Titles

Existing Titles

Courseware Content

Store or User Account

User Name

Account Email

Please enter the email address of the account for this request

Can you Ring Sales in Offline Mode?

Please test before submitting your request

Please list all the affected registers

How long has the problem occurred?

Date the Device is Needed

Please enter the date you need the device by:

Machine Number

Make

Model

Model of CPU

Workstation or Register Number

Number on Lock of Cash Drawer

TransactionNumber

Order Number

DSV Order Status

Please Enter the SKU or Serial or Device Number

Serial Number of CPU

Return Tracking Number for old Item

Server Cabinet Link

Please send a link showing the inside of the server cabinet with everything connected

RM Name

This requires RM approval. Please enter the full name of the RM who approved this request.

Approval from Manager

After you've received approval from your supervising manager, check this box.

Mobile OS

Affected Phone Number

User ID

Customer Number

Major Account ID

Mirror ID

Permission Level

PatronID

Original Due Date

New Due Date

ISBN/SKU/UPC/PO

File name/file location

Is this the Main Campus or another campus?

Campus Name

Campus IT Contact Number

Displayed Quantity

Corrected Quantity

Displayed Price

Corrected Price

Report Name

Student ID

Order Number

Is this request regarding multiple campuses?

Additional Campuses

Please add additional campuses this request is for, or specify all.

Student Email Address

Division

Dept

Term Name

Course Name

Course Number

Section

Title/Item Name

Promotion Type

Promotion Code

Check here if this promotion code is expired

Web Order Number

Original Gift Card Number

New/Replacement Gift Card Number

Gift Card Amount

Submitter Role

Institution

Follett Tools Requested

Migrating SIS or LMS?

Learning Management System (LMS)

Student Information System (SIS)

Integration Migration Date

Targeted Starting Term - Pricing info

Content Model - Pricing info

Pricing Model - Pricing info

Program Exclusions

Class Start Date

Include Shipping Cost to Students - Pricing info

DDCS Information

Major ID

What is your Role/Title?

Associate ID of User

Enable Email Campaign?

Vendor Name

Exclude Course Adopted Supplies

PO#

Systems being used for check-in

Patron's Phone Number

Download Provider

Adoption Source

Error Report/File

Name of the Application

Document Type

Document Number

Transmission Date

Expected RTN QTY

Impacted Invoice

Course Information

TDDCS examples

Store Specific Price Start Date

Costs $

USD or CAD

Pub Rep Name & Contact Info including approval of store specific pricing

Correct Title

Access or Student Purchase

National or Store Specific Pricing

Kortext Portal Request Number

Date Request Completed

Date Request submitted

Current Request Status

Desired Email Campaign Recipients

Preferred School Name

Willow Implemented

My Materials Implemented

Access Program Name

Campus Website Access program FAQ/Information page

Opt Out

Opt Out Managed By Follett

Approvals

Adjustment Amount

Net to Zero

Program Type

Reason For Adjustment

Adjustment Term

Current Invoice Balance

Major ID to move Balance From

Major ID to move Balance to

TransactionDate

Current CARRR Balance

Transaction Timestamp

Payment amount to apply

Adjustment Attachment

You must include adjustment form and save the approval email as a PDF and load into attachment, this will NOT move forward without approval attached

Please upload a screenshot of the error if possible and check this box

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Attachments

Add file or drop files here