POS won’t launch

Use Case: POS App on register is not launching/gets stuck.

Ticket Sample: 

Questions/Steps to isolate the issue:

• Ask the store to restart the PC (full shutdown → power on after 10s preferred).
• Reopen the POS App per SOP; observe launcher.
• Run pings in frasadmin Command Prompt:
  
  For stores with 2 digits, e.g 0095
  Use ping 10.00.95.10
  
  Successful ping test example
  
  
   
• All succeed → escalate to COREPOS TEAM via SNow with ping screenshots.
  .with steps tried, reg/machine #, error text/screenshot, timestamp.

• Any fail → confirm server power with store; if powered and still failing, escalate to Windows Server team with which pings failed